Refund policy

  • i. Refund Policy:

    At stepmeds, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:
  • ii. Full Refund Possible If:
    • a. you received a defective item
    • b. the ordered item(s) is lost or damaged during transit.
    • c. you have received the product that has crossed the expiry date
  • It is hereby clarified that in-case return is requested for reasons attributable to the User, We may at our discretion accept such request subject to levy of a ‘Restocking Fee’ to the User. It may be noted that the amount shall be refunded to you after adjusting the Re-stocking Fee. We reserve the right to revise the said Restocking Fee from time to time without any advance notice to the User. It is further clarified We may accept return request only for those products which are original, unused condition, has not been damaged or mistreated, has no signs of use, scratches, wear or tear, and is in condition for resale as new.
  • iii. Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank's policy that delays the refund timing, and we have no control over that. If the mode of refund is by wallet, credit should be available within 24 hours.
  • iv. Cash on Delivery: In order to process such refunds for COD orders, the User will be required to send an email to care@stepmeds.com or call us at 7799917888. Thereafter, the User will receive a refund to his/her wallet or User’s bank account. In case if it is to be refunded to User’s bank account, the User will have to provide the bank account details.
  • v. In those cases, the amount shall be refunded back to the source account of the User. If the User chooses to get the amount into the Wallet, then at the time of deactivation of the User's account, the amount that is unused in his/her wallet account will be transferred back to User’s bank account.
  • vi. stepmeds shall directly refund to the User’s bank account during situations such as -
    • a. When excessive price has been charged/collected from the User and amount needs to be refunded;
    • b. Any other cases where stepmeds has to refund the amount to the User which belongs to the User shall be refunded to original payment mode.
  • vii. If the User chooses to get the refund to the wallet during the above-mentioned scenarios [as per clause B(v)], at the time of deactivation of the User’s account, any amount that is unused in the wallet shall be transferred to the User’s Bank account.
    • a. How to Request a Refund:

viii. To request a refund, simply email us your order details, including the reason why you're requesting a refund. We take User feedback very seriously and use it to constantly improve our quality of service

 

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